Refund policy
Last updated: October 30, 2026
cartivxya offers a 30-day free return service for orders placed at cartivxya.shop. The store is operated by WHITTLE'S MOBILE WELDING LLC.
Your return entitlement
You may request a return within 30 calendar days after receiving your order, including when you change your mind. No explanation is required for a change-of-mind return.
Products should be returned in the condition received, with included accessories and original packaging where reasonably available. Reasonable unpacking and inspection are allowed. Missing packaging alone does not remove statutory rights.
Damage caused by misuse may affect eligibility under our voluntary return promise. Rights concerning faulty or misdescribed products remain unaffected.
Arranging free return shipping
Email marinosguydadav@outlook.com with your order number, checkout email address, and the products you wish to return.
We will confirm the return destination and provide a prepaid shipping label or another return method at our expense. Please dispatch the goods within 14 calendar days after receiving our instructions.
We do not charge restocking fees or return handling fees.
Contacting us first helps us arrange free shipping. Statutory cancellation rights do not depend on our approval. Use the return destination supplied rather than assuming our business correspondence address accepts returns.
Faulty, damaged, or incorrect goods
Contact us promptly if your purchase arrives damaged, has a defect, or differs from your order. Describe the problem and include photographs if reasonably available.
We will arrange an appropriate remedy, including repair, replacement, or refund where applicable. Necessary return shipping and replacement delivery will be paid by us.
Photographs are helpful but are not an absolute condition of receiving a legal remedy. Our voluntary return period does not shorten statutory rights.
Refund calculation
For a full-order return, we refund the amount paid for the products and any standard outbound delivery charge.
For a partial return, we refund the returned products and any delivery amount refundable under applicable law. We do not add a shipping charge because the items you keep fall below our free-shipping threshold.
Refund method and timing
We assess returns promptly and notify you of the outcome. Approved refunds are issued promptly to the original payment method.
Funds normally appear within 3–7 business days after issuance, depending on your bank or payment provider. This estimated posting period does not extend any statutory refund deadline.
If your refund has not appeared after seven business days, contact us for assistance.
Cancellations and exchanges
Email us immediately if you wish to cancel before dispatch. If the order has already shipped, our return process remains available.
For an exchange, contact us to discuss replacement availability and arrange the return.
UK statutory cancellation rights
For qualifying UK distance purchases, you may cancel without giving a reason by notifying us within 14 calendar days after delivery. You then have another 14 calendar days to return the goods.
We reimburse without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and refund within 14 days of that event. If we offer collection, reimbursement is due within 14 days after cancellation.
Standard delivery is refundable. Premium delivery supplements need not be refunded unless legally required. Deductions for handling beyond necessary inspection apply only where lawful.
Our free return arrangements apply. The voluntary 30-day service supplements statutory rights. See the UK government’s return and refund guidance.
Optional cancellation form
To: WHITTLE'S MOBILE WELDING LLC
3409 NE 85TH ST, HIGH SPRINGS, FL 32643, United States
Email: marinosguydadav@outlook.com